Our key findings from the report
Customer experience overtakes cost
AI and robotics become standard in logistics operations
Control and orchestration move in-house
Logistics is shifting from cost optimization to customer experience, with service level and responsiveness becoming critical competitive factors.
AI, robotics and digital twins are rapidly becoming standard, transforming warehouses, planning and orchestration while reducing long-term costs.
Companies increasingly take ownership of logistics orchestration using AI, reducing reliance on traditional outsourcing models.
